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Coronavirus Update

Statement :

Vision Cruise with family values

As a company, that are part of AFTA, who have been selling Cruise Holidays for over 30 years, our mandate has always been that our customers come first, making sure they come back to us, not only for the great value we provide, but our customer service, and knowledge that we can provide.

During this time, with the much publicised concerns and constant daily changes in the information and situation on the Coronavirus, Vision Cruise can provide you with the most up to date information on the situation regarding your travel arrangements, whether you are already booked or looking to book, we are here to listen and advise.

We have all the latest information from each of the cruise lines, airlines, government agencies, tourist offices, which will help you decide on your travel arrangements.

For advice go to the links below to see the current situation for your relevant supplier.

Our Advice:

Please check the details below for the relevant cruise lines that you’re booked on. We are continuously working through bookings and contacting our customers in chronological order so please bear with us at this busy and difficult time.

We have been inundated with emails and calls and so ask for your patience and understanding as we manage this ever-changing situation. If you have contacted us via email and have not yet heard back from us, we sincerely apologise and please know that our team are working as fast as they can. We thank you all for you continued support and patience.

For country specific advice please click here
For advice from AFTA click here
For the Cruise Lines International Associations most recent statement regarding Coronavirus click here

Latest Updates from specific Cruise Lines : 

Azamara (16/04/20)

Suspended Until : 11/06/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Carnival Australia (13/04/20)

Suspended Until : 16/06/2020

Compensation Offered : 100% Future Cruise Credit + Onboard Credit (depending on cruise duration) or 100% Refund

Click Here

Carnival Cruises (13/04/20)

Suspended Until : 16/06/2020

Compensation Offered : 100% Future Cruise Credit + Onboard Credit (depending on cruise duration) or 100% Refund

Click Here

Celebrity Cruises (16/04/20)

Suspended Until : 11/06/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Cruise & Maritime (13/03/20)

Suspended Until : 24/04/2020

Compensation Offered : 125% Future Cruise Credit + discounts on additions package and shore excursions or 100% Refund

Click Here

Cunard (12/04/20)

Suspended Until : 15/05/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Holland America (15/04/20)

Suspended Until : 30/06/2020

Compensation Offered : 125% Future Cruise Credit + US$250 Onboard Credit per person or 100% Refund

Click Here

MSC Cruises (14/03/20)

Suspended Until : 30/04/2020 (US Based Ships)

Compensation Offered : Depends on departure

Click Here

Norwegian Cruise Line (10/04/20)

Suspended Until : 14/05/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

P&O Cruises Australia (06/04/20)

Suspended Until : 15/06/2020

Compensation Offered : !00% FCC & OBC or 100% Refund

Click Here

P&O Cruises UK (16/04/20)

Suspended Until : 15/05/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Princess Cruises (12/03/20)

Suspended Until : 10/05/2020

Compensation Offered : 225%-125% Future Cruise Credit (depending on date) or 100% Refund

Click Here

Regent Seven Seas Cruises (10/04/20)

Suspended Until : 15/05/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Royal Caribbean (16/06/20)

Suspended Until : 11/06/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

Seabourn (14/04/20)

Suspended Until : 30/06/2020

Compensation Offered : 125% Future Cruise Credit or 100% Refund

Click Here

For anything that hasn’t been covered here you can contact us via live chat or give us a call on 1300 131713

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