AZAMARA EXTENDS GLOBAL SUSPENSION OF CRUISING
Thursday April 16, 2020
While this global situation is something that none of us have ever experienced, we continue to evaluate how it impacts our upcoming sailings. Our most recent plan was to resume operation May 12, 2020. However, after consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, our global suspension has been extended another month. Unfortunately, all sailings departing on and before June 11, 2020 will be cancelled, and we plan to resume operation on June 12.
We’re currently working directly with guests as well as travel advisors impacted by this temporary disruption. As a result of this change, if you’re scheduled to sail with us before 11 June, you will receive a 125% Future Cruise Credit to rebook with us by 31 December 2021 for any sailing through 30 April 2022.
- This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.
- We will automatically issue you your Future Cruise Credit by Friday, 22 May 2020 via email. So, there’s nothing for you to do!
- Please note, if you previously opted into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for this offer.
Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You must request a refund for your affected sailings date no later than the dates below:
| IF YOUR SAILING IS BETWEEN: | YOU MUST REQUEST REFUND NO LATER THAN: |
|---|---|
| March 15 – April 11 | December 31, 2021 |
| April 12 – May 11 | December 31, 2021 |
| May 12 – June 11 | December 31, 2020 |
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CORONAVIRUS (COVID-19) TRAVEL ADVISORY – 14 MARCH
Azamara Announces Global Voluntary Suspension of Cruising
At Azamara, the safety and well-being of our guests and crew are always our top priorities. After the decision was made on March 13th to voluntarily suspend our sailings departing from US ports, we’ve now made the decision to also suspend operations for the remainder of our sailings worldwide, effective at midnight, March 15th. If you are currently onboard a cruise, there’s no need to worry. We will conclude current sailings with modifications in order to provide our guests the best options for their safe return home. Our goal is to resume operations on April 11th, 2020.
We’re currently working directly with guests as well as travel advisors impacted by this temporary disruption. As a result of this change, if you’re scheduled to sail with us before April 11th, you will receive a 125% Future Cruise Credit to come back and sail with us by December 31, 2021.
This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.
We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. So, there’s nothing for you to do!
If you pre-booked any shore excursions through Azamara, you’ll receive a full refund to the original form of payment. Guests with independent arrangements should contact their travel advisors as soon as possible.
Please know, if you pre-purchased any amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, those will be automatically refunded.
Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You do not need to request your refund until December 31, 2021.
Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.
We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
To avoid waiting on the phone to cancel, please click here and we will get the process started for you.
You can expect to receive your refund 30 days after you submit your request.
Please note, guests who have purchased pre- or post-land packages through Azamara will also receive compensation in the same form as their cruise fare.
And, if you purchased air or hotel…
via Azamara, these will also be automatically refunded to you.
on your own, please contact the service provider directly for your options with them.
We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.
Source : Azamara
Date : 14/03/20