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Cunard “pause of operations” to run until 15 May 2020.

12th April 2020

Cunard has extended its pause in operations up to and including 15 May, 2020 as a result of the continued impact of COVID-19 and following global guidelines.

As we work through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and we are looking at how we phase our ships back into service.

If you had a Cunard voyage booked that was due to depart prior to 15 May 2020, we’re very sorry to have had to cancel your plans. As your voyage has been cancelled, you will automatically receive a Future Cruise Credit for 125% of the total value of your booking. This will be applied to your guest account in the coming weeks and can be used for any new sailing up to 31 March 2022, which is booked before 31 December 2021.

Those guests who would prefer a 100% cash refund should fill out this form. This is easy to do and means you do not need to call our customer contact centre. Due to the extraordinary circumstances associated with COVID-19 and the associated impact to our customer contact centre team and wider business, refunds may take up to 60 days to be processed.

Please bear with us and do continue to visit our social media channels and website where we’ll post the latest updates and where you should find all the answers you’re looking for.

As and when life returns to normal, we look forward to welcoming you on board in the future and ensuring you experience the very best from Cunard and the voyage you’ve longed for. In the meantime, please take care.

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COVID-19 – Keeping you updated.

At Cunard we take your wellbeing very seriously. And although the risk to our guests and crew is low, we recognise the ongoing coronavirus (COVID-19) situation is potentially unsettling. Rest assured that across the company, our experts are working closely with the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC) and Public Health England to ensure you can still enjoy the holiday you deserve.

Cunard voluntarily suspends operations until 11 April.

As a result of the continued impact of COVID-19, and following the recommendation by the Cruise Lines International Association for cruise lines to voluntarily and temporarily suspend operations from U.S. ports for 30 days, Cunard is suspending any new cruises until 11 April, 2020.

Queen Mary 2 and Queen Victoria will be returning to Southampton, with no new voyages and no new guests or crew embarking. Queen Elizabeth’s itineraries have been suspended whilst she is in Australia.

We will continue to constantly monitor the evolving situation over the coming weeks and, as ever, our priority in any decisions we make will be to protect the health and wellbeing of our guests and crew.

If you have a Cunard voyage booked that was due to depart prior to 11 April 2020, we’re very sorry to have to cancel your plans. We are pleased to offer you a 125% Future Cruise Credit to be used for a new future cruise sailing any time before the end of March 2022 – simply book by 31 December 2021.

As you can appreciate our Customer Contact Centre is dealing with an unprecedented volume of calls and we’re having to prioritise in order of departure date. Please bear with us and do visit our social media channels and website where we’ll post the latest updates and where you should find all the answers you’re looking for.

As and when life returns to normal, we look forward to welcoming you on board in the future and ensuring you experience the very best from Cunard and the voyage you’ve longed for. In the meantime, please take care.

Source : Cunard

Date : 16/03/20

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