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Holland America Line Pauses Ship Operations Through June 30

15th April 2020

Due to continued travel restrictions, port closures, and surrounding global health concerns, along with the recent recommendation by the U.S. Centers for Disease Control and Prevention to extend their previously announced “No Sail Order,”  Holland America Line has made the difficult decision to delay the start of the Alaska, Europe, and Canada & New England cruise seasons through June 30, 2020. In addition, we have also made the decision to cancel all 2020 Alaska cruises on the following ships: MaasdamVolendamOosterdamNoordam and Westerdam.  All 2020 Land+Sea Journeys are also cancelled.

Having sailed to destinations around the globe for 147 years, all of us at Holland America Line share in your disappointment of this news. We would love to welcome those guests who have been impacted by cancellations on board a future Holland America Line cruise. These guests have two forms of compensation to choose from:

Please note: The above programs are not applicable to guests booked on a charter sailing. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020.

The internet portal for selecting the option you prefer is now active: https://book2.hollandamerica.com/cp/

The deadline for making your selection online is June 1, 2020.  If you do not respond by June 1st, you will be deemed to have elected the respective Option #1 above. Please note, guests who select option 1 may cancel the future cruise credit at any time and the value, less the 25% bonus amount and US$250 onboard credit per person, will be refunded.  Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.


 

COVID-19 (Coronavirus) Travel Advisory

Holland America Line Announces A Voluntary And Temporary Pause Of Its Global Ship Operations For 30 Days

The line will ensure all guests return home safely from current cruises.
To fully support guests on the cruises that were cancelled for this weekend and who are in transit, Holland America Line kindly requests that all those booked on cruises next week or later do not call reservations for assistance this weekend as hold times are expected to be very long. The line will be automatically working through the bookings of all impacted guests based on departure date and will send communications in the coming week regarding their options. We sincerely thank everyone for their patience and understanding.

Seattle, Wash., Mar. 15, 2020 (9:27 AM PDT) — Due to the continued port closures and travel restrictions surrounding COVID-19 and in an abundance of caution, Holland America Line has made the decision to voluntarily pause global cruise operations of its 14 ships for 30 days, impacting sailings scheduled to depart through April 14, 2020.

“These are unprecedented times, and while no guests or crew have tested positive for COVID-19 on any of our ships, we must take a leadership position as a global citizen and ensure that we are doing everything we can to help stabilize the situation,” said Orlando Ashford, president of Holland America Line. “We know this decision will be disappointing and also inconvenience guests currently in transit, and for that we sincerely apologize. All of us at Holland America Line are fully committed to supporting all our guests through this change.

“Holland America Line operates 14 ships on all seven continents and we thank all of our guests, travel advisor partners, employees and business partners for their support during this challenging time,” added Ashford. “We look forward to welcoming our guests back on board soon.”

Holland America Line’s corporate employees remain working and will focus on supporting guests and travel advisors impacted by these changes and preparing for cruise operations to resume. As more details become known about future cruise itineraries, they will be communicated.

Canada Suspends Cruise Season Until July 1, 2020 
We are aware that this morning it was announced that effective today, Transport Canada has suspended the cruise season across Canada until July 1, 2020.

We will be evaluating our Alaska and Canada & New England cruises scheduled within this time frame and when more information is available we will share it.

Guests booked on these cruises in May and June are kindly asked to not call our reservations center for more information as we do not have it at this time.

Due to significant call volume we are doing our best to manage long hold times for those with bookings in the next few weeks. We greatly appreciate your cooperation and understanding.

Source : Holland America

Date : 16/03/20

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