Cancellation & Final Payment Updates
This update applies to departures from May 11 to July 31, 2020.
We have enhanced the temporary policy updates that we made on March 6 as part of our Cruise with Confidence program, offering you peace of mind when booking your summer cruise or cruisetour vacation during the evolving situation with the ongoing COVID-19 outbreak.
What’s Changed?
Cruises sailing May 11, 2020 through July 31, 2020
Princess plans to resume Cruise Operations on May 11, 2020.
Cruise with Confidence is extended to cruises sailing through July 31, 2020 (previously May 31, 2020).
On these cruises, you can now cancel your vacation up to 48 hours before sailing (previously 72 hours).
You will continue to receive a Future Cruise Credit (FCC) for the amount of your cancellation fee.
We have expired the previously published policy which gave you an Onboard Credit (OBC) if you did not cancel your bookings on cruises or cruisetours for departures between May 11, 2020 and May 31, 2020.
The previously published March 31st cancellation deadline for April and May sailings is eliminated.
The previously published 60-day final payment date for June sailings remains in place. Beginning with July sailings the final payment date returns to our published policy.
Cruises sailing August 1, 2020 through October 15, 2020
If you’ve booked by April 30, 2020 on these cruises, you can now cancel your vacation up to 30 days before sailing.
You will continue to receive a Future Cruise Credit for the amount of your cancellation fee.
The Fine Print remains unchanged
Future Cruise Credits (FCC) are non-refundable. To be eligible for these revised cancellation terms, bookings must be made on any cruise departing by December 31, 2021.
The FCC does not have to be used on the same product that was cancelled. The FCC cannot be used on the same sailing as the original booking.
FCCs will automatically be applied to your Captain’s Circle profile on the bookings cancelled in this time frame. Note, FCCs will not be available instantly and may take up to 30 business days to be processed.
Voluntary 60 Day Pause of Global Ship Operations
March 12, 2020 5:40 AM PT / 8:40 AM ET
Princess Cruises Announces a Voluntary and Temporary Pause of its Global Ship Operations for 60 Days
Cruise Line Remains Committed to the Health, Safety and Well-Being of Guests, Team Members and Communities Visited Globally
SANTA CLARITA, Calif (March 12, 2020) In proactive response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution, Princess Cruises announced that it will voluntarily pause global operations of its 18 cruise ships for two months (60 days), impacting voyages departing March 12 to May 10.
“Princess Cruises is a global vacation company that serves more than 50,000 guests daily from 70 countries as part of our diverse business, and it is widely known that we have been managing the implications of COVID-19 on two continents,” said Jan Swartz, president of Princess Cruises. “By taking this bold action of voluntarily pausing the operations of our ships, it is our intention to reassure our loyal guests, team members and global stakeholders of our commitment to the health, safety and well-being of all who sail with us, as well as those who do business with us, and the countries and communities we visit around the world,” added Swartz.
While this is a difficult business decision, we firmly believe it is the right one and is in alignment with our company’s core values. Rest assured the long-serving and dedicated professionals at our company will make best use of this time to prepare Princess Cruises’ fleet of cruise ships for a successful return to operation to serve our guests by delivering an exceptional vacation experience.
Those currently onboard a cruise that will end in the next five days will continue to sail as expected through the end of the itinerary so that onward travel arrangements are not disrupted. Current voyages that are underway and extend beyond March 17 will be ended at the most convenient location for guests, factoring in operational requirements. Princess will do everything possible to return each guest home with the greatest amount of care possible. During this time, our operations and medical teams across the fleet will remain vigilant in their care and service for guests and crew onboard.
For those who are impacted by this business decision, Princess is offering guests the opportunity to transfer 100% of the money paid for their cancelled cruise to a future cruise of their choice. To add a bonus incentive for guests to accept this offer, the company will add an additional generous future cruise credit benefit which can be applied to the cruise fare. In addition, Princess will honor this offer for those guests who had made final payment and cancelled their booking on or after February 4, 2020. The future cruise credit can be used on any voyage departing through May 1, 2022.
If the future cruise credit option does not work for some guests, they will be able to complete an online form to request a cash refund. Princess asks guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times due to this unprecedented action. Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation. Information and instructions for requesting a Future Cruise Credit or Refund are available online.
In a video posted on YouTube, Jan Swartz shares that “while this is a difficult business decision, we firmly believe it is the right one and is in alignment with our company’s core values. Rest assured the long-serving and dedicated professionals at our company will make best use of this time to prepare Princess Cruises’ fleet of cruise ships for a successful return to operation to serve our guests by delivering an exceptional vacation experience.”
Loyal guests, employees, travel advisor partners and business partners around the world have asked what they can do support Princess Cruises and its more than 35,000 team members in these challenging times. The answer is simple – book a cruise with Princess and bring your family and friends along. The company offers over 180 itineraries to popular and exotic destinations around the globe.
Princess Cruises plans to be back in operation beginning with cruises departing May 11, 2020.
Source : Princess Cruises
Date : 12/03/20