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ROYAL CARIBBEAN ANNOUNCES GLOBAL VOLUNTARY SUSPENSION OF CRUISING

Thursday April 16, 2020

At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. On March 13th, we made the decision to voluntarily suspend our sailings departing from US ports, and later on March 14th we decided to also suspend operations for the remainder of our sailings worldwide. Then on March 24th, we extended our voluntary suspension until May 11th, 2020. Now, after consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, our global suspension has been extended – all sailings departing on and before June 11th, 2020 will be cancelled.

While our goal was to resume operations for most of our ships on May 12th, 2020, we will now resume our operation June 12th for the majority of our fleet. (Canadian ports will remain closed until July 1, 2020, due to port closures.)

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by December 31, 2021.

• This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). And, we’re giving you a little extra, knowing that this is such a unique circumstance.

• We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do! You can expect to receive your FCC by:

◦ Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14, 2020, Jewel of the Seas March 19 – May 5, 2020, and all April 2020 Spectrum of the Seas sailings.

◦ Monday, April 30th, 2020, if your sail date was April 11th – May 11th, 2020, including Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing)

◦ Friday, May 22nd, 2020, if your sail date was on or after May 12th, 2020.

• Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 45 days.

• Please note:

◦ If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.

◦ And, if you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.

◦ And, if you used a Future Cruise Certificate on this sailing, you’ll receive a new Future Cruise Certificate. This will be for 125% of any new monetary funds paid on this sailing, plus the reactivated value of your original certificate at 100% of its worth, with an expiration date of December 31, 2021 and a sail by date of April 30th, 2022.

◦ If you were already impacted by our global suspension:

– Sailings through April 10, 2020, and paid additional monetary funds on a new booking within this extended suspension period, you’ll receive two 125% Future Cruise Credits: one for the original booking and another equal to 125% of any monies paid towards cruise fare on the new booking. You are able to opt in to refund one or both via the process below.

– Sailings departing March 13 – May 11, 2020, and paid additional monetary funds on a new booking within this extended suspension period, your original FCC’s will be reissued at the original amount, and then you’ll receive a 125% Future Cruise Credit for any new amount paid towards cruise fare for your cancelled booking. You are able to opt in to refund one or both via the process below.

Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered:

• You may request a refund and you’re certificate will be deactivated. You must request your refund by:

◦ December 31, 2021 for sailings departing March 13th – May 11th, 2020, plus Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).

◦ December 31, 2020 for sailing departing May 12 – June 11th, 2020.

• To avoid waiting on the phone to cancel, please click here and we will get the process started for you.

• Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.

• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

• You can expect to receive your refund 45 days after you submit your request.

• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

If you purchased Cruise Planner Items:

• You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.

◦ Click here by May 4th, 2020 to request your higher value credit. Then, we’ll email you your credit by May 22nd, 2020.

• If we don’t hear from you on or before May 4th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of May 4th. Please know, we are working as quickly as possible and we appreciate your patience during these unprecedented times.

• And, if you opt for a cruise fare refund before May 4th, you won’t be eligible for this Cruise Planner Onboard Credit offer.

And, if you purchased air or hotel:

• Cancellations for sailings on or before April 10th, 2020:

◦ via Royal Caribbean, these will also be automatically refunded to you.

◦ on your own, please contact the service provider directly for your options with them.

• Cancellations for sailings between April 11th – June 11th, 2020:

◦ if you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you within 45 days after we process the cancellation.

◦ if you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.

We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.


ROYAL CARIBBEAN ANNOUNCES GLOBAL VOLUNTARY SUSPENSION OF CRUISING

At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. After the decision was made on March 13th to voluntarily suspend our sailings departing from US ports, we’ve now made the decision to also suspend operations for the remainder of our sailings worldwide, effective at midnight, March 15th. If you are currently onboard a cruise, there’s no need to worry. We will complete our current sailing and debark as planned. Our goal is to resume operations on April 11th, 2020.

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021

• This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.

• We will automatically issue you your Future Cruise Credit by Monday, April 13th, 2020 via email. So, there’s nothing for you to do!

• Please know, if you pre-purchased any amenities and packages – like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded.

Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You have until December 31, 2021 to request a refund.

• Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.

• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

• To avoid waiting on the phone to cancel, please click here and we will get the process started for you.

• You can expect to receive your refund 30 days after you submit your request.

And, if you purchased air or hotel…

• via Royal Caribbean, these will also be automatically refunded to you.

• on your own, please contact the service provider directly for your options with them.

We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.

Source : Royal Caribbean

Date : 15/03/20

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