SEABOURN EXTENDS PAUSE TO GLOBAL SHIP OPERATIONS THROUGH JUNE 30, 2020
SEATTLE, April 14, 2020 –Seabourn, the world’s finest ultra-luxury travel experience, announced today that it will extend the voluntarily pause of global operations for its five cruise ships to voyages scheduled to depart through June 30, 2020.
The brand had announced an initial 30-day pause in global operations, which took effect on March 14, 2020. The decision is a proactive response to the unpredictable circumstances evolving from the global spread of COVID-19.
Seabourn will be communicating changes to voyages scheduled to depart in the extension window with all booked guests and their travel advisors.
Seabourn guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the monies paid to Seabourn will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation online. Seabourn asks guests not to call the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.
SEABOURN TO PAUSE GLOBAL CRUISE OPERATIONS FOR 30 DAYS
SEATTLE, March 13, 2020 – Seabourn, the world’s finest ultra-luxury travel experience, announced that it will voluntarily pause global operations of its five cruise ships for 30 days, starting March 14. The decision is a voluntary response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution.
“In this unprecedented situation, we feel a pause is necessary,” said Rick Meadows, president of Seabourn. “Through this action, it is our absolute intention to convey to our guests and the travel advisor community that we have the health and safety of all who travel with us as a top priority. Our pause should also reassure the hundreds of destinations we visit each year that we want to be responsible in our operations as we bring travelers into their communities each time we visit.”
Current voyages that are underway will end by March 22. Seabourn will be communicating these changes with all booked guests and their travel advisors.
Seabourn guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment.
Seabourn asks guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times. Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation. Information and instructions for requesting a refund will be available online at Seabourn.com.
Source : Seabourn
Date : 13/03/20