SUSPENDED SAILINGS INFORMATION
10th April 2020
Updated April 10, 2020 Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through May 14, 2020 and plan to relaunch cruise operations with embarkations beginning May 15, 2020. We are thinking of each and every one of you, and together we will return to our favourite place – the ocean, stronger than ever.
Guests who had an active reservation on one of the suspended cruises will automatically receive a 125% or 150% refund of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage from October 1, 2020 through December 31, 2022.
Future Cruise Credits have all been applied for all cancelled sailings; except for those cruises that were scheduled to embark between May 11 – May 14, 2020 which will be applied to your account by April 17, 2020.
| March 13 to March 17, 2020 | 150% of cruise fare |
| March 18 to May 14, 2020 | 125% of cruise fare |
We’re also giving an additional 20% discount when you book by April 27, 2020 using your Future Cruise Credit on cruises embarking October 1, 2020 – December 31, 2022! The discount will be automatically applied when you make your reservation.
Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund to the original form of payment 90 days after submitting the Refund Form below. Refund requests must be submitted by April 27, 2020 for all suspended sailings.
Please note that if your suspended sailing was scheduled to embark:
- Between April 12 – May 10, 2020, you will be able to request your refund through the below form starting April 13, 2020.
- Between May 11 – May 14, 2020, you will be able to request your refund through the below form starting April 20, 2020.
CORONAVIRUS (COVID-19) UPDATES
A Letter from Norwegian Cruise Line President and CEO Harry Sommer
At Norwegian Cruise Line, we put our guests first, and today is no different.
Given the current health environment, I’d like to share an important update about Norwegian Cruise Line’s response to COVID-19. With the virus impacting communities around the globe, we have decided after collaboration with federal officials to voluntarily suspend cruise voyages across our fleet, effective immediately. This action is in effect for voyages with embarkation dates from March 13 to April 11, 2020. We will plan to recommence and operate with embarkations beginning April 12, 2020.
As I have said many times before, the health, safety and well-being of our guests and crew is our highest priority. Whilst we have not had any confirmed cases across our 17-ship fleet and are taking this measure in an abundance of caution, we felt it necessary to do our part. Working closely and in partnership with local, state, federal and global agencies, we are committed to taking all appropriate steps and actions to combat the spread of COVID-19.
Voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements. Other impacted guests and travel partners will be contacted with specific details shortly. However, in the meantime, please note that we will provide guests with future cruise credit and refund options. Please note:
Guests who are booked on voyages with embarkation dates from March 13 to March 17, 2020 are asked to contact their travel professional or contact us for more information.
Guests will receive a 150% refund of the fare paid in the form of a future cruise credit, which can be applied toward any cruise through December 31, 2022.
Guests who are booked on voyages with embarkation dates from March 18 to April 11, 2020 are asked to contact their travel professional or contact us for more information.
Guests will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022.
Guests who do not want to avail themselves of the future cruise credit will receive a 100% refund of the fare paid reimbursed to the original form of payment within 90 days of completing the request form on this page which will be made available beginning March 23, 2020. We ask guests to wait to contact us regarding any refund until after March 23, 2020 as our reservation system will allow us to accommodate their requests at that time.
We are incredibly appreciative of your loyalty and trust in allowing us to welcome you aboard our amazing ships. We remain dedicated to providing our guests with the best travel experiences across the globe, and we look forward to welcoming you aboard very soon.
Harry
——–The safety, security and well-being of our guests and crew is our number one priority. We have implemented several preventative measures – the strictest out there – due to growing concerns regarding COVID-19 infections. We will continue to consult with The World Health Organisation (WHO) and the U.S. Centres for Disease Control and Prevention (CDC) and take additional preventative actions as deemed necessary.
We apologise for the inconvenience to any guests affected by these new measures which have been put in place to ensure the safety, health and well-being of all our guests and crew members.
Source : NCL
Date : 13/03/20